communication and networking for business

Communication and Networking by Design

Over the past 12+ years, we’ve learned that effective communication and networking for small and midsize businesses is not made with a cookie-cutter. It’s designed to meet the unique needs of our customers. Design also drives the way we deliver our services. We understand that our services must work each and every time. So our network is both locally and geographically redundant, and supported by 24/7 monitoring and management.

We’re Proud of These Facts

ding-orange We’re one of very few companies listed on Inc.’s 500/5000 for six years in a row. MSP Mentor lists us as one of the top managed services providers in the world.

ding-orange We achieve 99.999% service reliability.

ding-orange We back our services with the best performance assurances in the business, and with the skills and experience of our 24/7 support staff.

we make it work

All New? Add To?

Sometimes it makes sense to do away with the phone system you have and install a new one. But more often, the best solution is one that uses what you have and adds the new equipment and features you need.

New Phone Systems

Our hosted phone services provide advanced features at less cost than owning your own system. The services include all of the features of an advanced PBX. There’s also a softphone users can install on their mobile devices to make and receive calls just as if they were using their desktop phones.

Existing Phone Systems

SIP trunks provide all of the features of standard lines, but at a much lower cost. And with no limits on concurrent calls, there’s no need to add new lines or PBX cards.

Migration to IP Voice

You may need a new phone system in one but not all of your locations. Or you may have commitments to the phone company that are too costly to terminate.

With Appia, you can migrate to VoIP on your timetable, while enjoying the benefits of free calls between offices, extension dialing, and more.

call centers

Caring for Your Customers

Your customers demand superior customer care. Our call center solutions give you the tools to meet their expectations, whether you have one or hundreds of agents.

Our Solutions

ding-orange Meet the needs of departmental, enterprise branch, or small to midsize companies.
ding-orange Easy to deploy and use. Highly available
ding-orange Extend customer service capabilities across the entire organization, providing a more integrated and collaborative approach to customer satisfaction and leading to a better customer experience.

We offer Several Call Center Options

We offer several call center options, all of which enable you to provide premium responsiveness and streamlined customer interactions. One of them is certain to meet your unique requirements at an affordable price.

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ding-orange Call Center Solutions

collaborate-

Cloud Collaboration

Skyrocketing travel costs and increasing travel hassles demand new ways to collaborate. Cloud desktop services makes these new ways possible.

Audio

With Appia’s audio conferencing service, you get the features you need to keep your team in touch and on target 24/7. No reservations required, and recording is included.

Video

Much of communication is nonverbal, so face‐to‐face interaction is far more productive than phone calls, faxes or email. When you can’t be there in person, real‐time video is the next best way to meet…and at the speed of sight.

Web

Appia’s Web Meeting solution is different from WebEx, GoToMeeting and other services. There’s no software to download, no files to upload, and it’s easy and intuitive to use. All you need is a browser.

mobile communications

Mobile Communications

All your communication needs in a single monthly bill, with one number to call for support.

Cellular

Our cellular service is nationwide, with voice, text, and data. We offer a choice of popular devices, and by using our pay-as-you-go plan, you’ll see significant savings over what the major carriers charge.

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ding-orange Appia Cellular Services
ding-orange Cellular Coverage Maps

Softphone

The other solution is a softphone solution. Softphones are apps that use the internet and run on PCs and Apple and Android devices and look like a telephone dial pad. Make and receive calls anywhere you have access to the internet, whether Wi-Fi, Mi-Fi, or 4G.

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ding-orange Appia Softphone Service

network_

Why The Network Matters

Network issues such as latency, jitter, and packet loss can diminish the user experience when making phone calls or video conferencing.

That’s why networks that carry real-time traffic require specialized expertise in design, monitoring and management.

Real-time Networks

We design and deploy real-time networks that are secure and reliable. Our wholesale relationships with multiple carriers enable us to build networks that are deployed smoothly and cost-effectively.

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ding-orange Network Design & Management 

Management, Monitoring

Improve your users’ experience and cut operating costs by outsourcing network management. Appia gives you access to best-of-breed monitoring systems reporting network status in real-time. Our engineers and technicians can resolve the issues for you.

Network Device Support

Network device failures are a leading cause of network instability and outages. Our service supplements vendor  support programs with a single point of contact and unlimited remote support, replacement of defective devices, and on-demand access to software upgrades.

data centers

Moving to the Cloud

ding-orange Protect invaluable data
ding-orange Ensure uninterrupted customer support

Colocation Services

Organizations are moving their most critical servers to data centers. We offer colocation at prices that make it possible for companies and organizations to achieve this important level of security.

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ding-orange Colocation Services

The Facility

Appia’s data center is centrally located in downtown St. Louis. It’s tier 3 and SOC-2 compliant, with redundant power and HVAC and state of the art security. The Meet-Me room is in the next suite, so cross-connects are quick to install. And our 24/7 network operations center is located steps away, with hands available to help.

cloud desktop

Your Desktop in the Cloud

Appia’s Cloud desktop service delivers a Windows desktop as a Cloud service. Add Microsoft Office, hosted Microsoft Exchange, and your line of business applications and you’re all set. Appia Cloud desktops are SOC, PCI and HIPAA compliant.

Benefits

ding-orange Mobility: Wherever you are, whatever device you’re using.
ding-orange Affordable: Transform desktops from capital outlays to predictable, easy-to-budget operating expenses.
ding-orange Extend the life of your existing equipment: Even outdated PCs can do it.
ding-orange Easy to set up & use: Enter the server address, user name & pw.
ding-orange Disaster recovery: Stored in the Cloud. Built-in business continuity.

Examples

ding-orange For new employees
ding-orange Instead of upgrading legacy hardware for existing employees
ding-orange For employees who are mobile to avoid the risk of device loss or theft
ding-orange To enable employees to use tablets and other mobile devices from the road or at home.

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Cloud Desktops and Servers

we make it work

Save with Our Extras

We offer three valuable extras only for our customers. There are set-up charges and some usage charges, but no monthly charges. If you use services like these now, you’ll find that the savings will be substantial.

Conference Calling

Our service does not require reservations and has a rich selection of host controls, including call recording.

Web Meeting

Why pay for WebEx, GoToMeeting, join.me, etc., when our service has all the features you need and it’s free?

Network Monitoring and Traffic Analysis

Voice and video are real-time services, and it’s important that your network support them. This service uses Solarwinds to give you a view into your network, its performance, and how much bandwidth you’re using and for different kinds of traffic.