For over a year, Appia’s new Metaswitch platform has proven itself by providing unprecedented reliability through its locally and geographically redundant architecture. “Metaswitch has helped us meet our goal of the five nines of service,” said Ryan Penrod, Appia Voice Engineer.
For an additional layer of protection, Appia now offers voice continuity to all Metaswitch hosted PBX customers.
Voice continuity enables customers using Metaswitch Hosted PBX to continue voice services even if there is an IP network or equipment failure.
Information is stored on a premise router, which acts as a local PBX until the outage has been corrected. So users in the same office can communicate with each other. Communication via the regular phone system is also possible if phone lines are installed on the router.
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