While most calling destinations present little or no risk, other destinations are targeted by hackers and traffic pumpers who, if successful, can run up thousands of dollars in calling charges in a very short period of time.

To protect from these risks, by default we do not allow calling outside the US, Canada, Puerto Rico, and the US Virgin Islands without your request and/or a waiver or a deposit.

We have divided calling destinations into four tiers. Click here to download an Excel file of all the tiers and rates.

The destinations and rates shown are subject to change without notice.

  • Tier 0 – US, Canada, Puerto Rico, US Virgin Islands. Note that there are special rates for certain destinations in North Dakota and all destinations in Canada’s Northwest Territories
  • Tier 1 – International low-risk – available on request
  • Tier 2 – International medium-risk – available with a signed Outbound Calling Waiver
  • Tier 3 – International high-risk – available with a signed Outbound Calling Waiver and a deposit.

Click here to download the Outbound Calling Waiver.

Click here to download our recommendations as to the steps you can take to minimize the risk of fraudulent calling.

For more information about fraud, see: