Most calling destinations present little or no risk. However, other destinations are targeted by hackers and traffic pumpers, who can quickly run up thousands of dollars in fraudulent calling charges.

We have therefore divided calling destinations into four tiers. Click here to download an Excel file of all the rates. One worksheet shows rates by destination and the other shows rates by tier. The rates shown are subject to change without notice.

Tier 0

US, Canada, Puerto Rico and the US Virgin Islands. Note that there are special rates for all destinations in the Northwest Territories and Yukon; see Tier 3.

Usage to these destinations for Hosted PBX and excess usage for SIP packages is billed at 1.46 or 1.5 cents per minute, depending on your Appia Service Agreement.

Tier 1

International low-risk – available on request.

Tier 2

International medium-risk – available with a signed Outbound Calling Waiver.

Tier 3

International high-risk – available with a signed Outbound Calling Waiver and a deposit.


Click here to download the Outbound Calling Waiver.

Click here to download our recommendations as to the steps you can take to minimize the risk of fraudulent calling.

For more information about fraud, see: