The phone is the lifeline between you and your customers and suppliers. Our cloudVOICE solution is a reliable and feature-rich desktop phone service that costs less than an in-house phone system. And because it’s in the Cloud, your communications remain up and running even if your office suffers a power outage or other disaster.
Call Center Services
Customers expect their calls to be answered quickly and their issues to be resolved promptly. Whether your call center has a few or even hundreds of agents, meeting this demand requires specialized software. With three IP voice solutions, including carrier grade voice over IP, Appia delivers call center features tailored to your unique requirements and budget.
Your employees’ time is valuable, don’t waste it. Appia’s Cloud Auto-Attendant provides IVR functionality that helps provide a professional customer experience without tying up your human resources and helps put your customers on the right path to satisfying their need.
Many organizations maintain large numbers of phones that are used infrequently. For example, schools may have a phone in every classroom, but calls are rarely made or received by those phones. Our carrier grade voice over IP solution, Concurrent Call, addresses this issue at a price-per-phone that is much lower than other options on the market.
Business is more mobile than ever, with people working from the road, home – virtually anywhere. We offer cost-effective cellular service solutions from AT&T and Sprint. Both have large footprints and offer 4G data services. There are no term commitments and you can bring any device you prefer, provided they are compatible with the network you choose.
Your traditional phone lines aren’t broke, but adding SIP trunks to your current phone system or implementing new VoIP deployments may be a better fix than you think. Save on your telecom spend, leverage unified communications, keep your phone numbers and deploy IP communications at your own pace with Appia’s help.